Disneyland makes changes to Avengers Campus to take care of excessive demand – Redlands Each day Info

Disneyland’s operations team has been making adjustments to deal with the overwhelming demand to visit Avengers Campus after the new Marvel themed land opened to six-hour lines, a shortage of virtual queue spots for the Web Slingers ride and mobile food order confusion.

Avengers Campus debuted on June 4 at Disney California Adventure to a mile-long socially distanced standby line as FOMO Marvel fans waited half the day to see the new superhero headquarters and ride the Web Slingers interactive attraction.

Disneyland Resort is focused on providing the best guest experience possible and wants as many guests as possible to visit and enjoy Avengers Campus while working to provide a safe experience in line with state and local COVID-19 guidelines, according to Disneyland officials.

Many of the problems Disney California Adventure faced during the opening weekend of Avengers Campus were related to COVID-19 health and safety restrictions that will be lifted on June 15 — which should help relieve pressure on the park, the new land and the new ride.

Disneyland has never opened a popular new land during a pandemic under strict state restrictions mandating theme park and ride capacity, outdoor-only queueing and physical distancing. Disney will have more queue management options and capacity levers to pull with Avengers Campus after June 15.

Modeling and predicting visitor behavior before opening a new theme park land is equal parts art and science during ordinary times. Doing so during the tailwinds of a pandemic is unprecedented territory — even for Disneyland crowd management experts. Expect the dynamic situation to continue evolving over the coming days and weeks as Disney looks, listens, learns and adjusts operations in Avengers Campus.

FULL COVERAGE: Everything you need to know about Avengers Campus

Standby queue

Disneyland has been making operational changes and adjustments since Avengers Campus opened and has been getting the vast majority of visitors into the new Marvel land and onto Web Slingers each day.

The socially distanced standby queue for Avengers Campus stretched from one side of DCA to the other on opening day. Disney opted not to use a virtual queue or timed entry for Avengers Campus as it initially did with the debut of Star Wars: Galaxy’s Edge.

Pandemic rules have caused queues to stretch all over DCA and Disneyland in ways visitors have never seen before. The Avengers Campus socially distanced standby queue looks six times longer than it really is with six-foot physically distancing requirements.

SEE ALSO: We went inside Avengers Campus and here’s what it’s like

Estimates of six- to seven-hour lines to get into Avengers Campus on opening day have dropped significantly to an average of one to four hours depending on the time of day and day of the week.

Disney California Adventure has been able to get a vast majority of daily visitors into Avengers Campus — which would be impossible using a standby virtual queue. It turns out physical lines are much more efficient and reliable than virtual queue reminders on your smartphone that can be missed, shelved or ignored completely.

Riders on the new Web Slingers: A Spider-Man Adventure attraction in Avengers Campus at Disney California Adventure. (Disney)

Web Slingers

The new Web Slingers: A Spider-Man Adventure attraction has proven operationally solid — allowing for more riders per day. Downtimes have been infrequent (a rarity for a new ride) and relatively short (a testament to the new ride crew). Disney California Adventure has been able to consistently accommodate the entire Web Slingers virtual queue and on some days the back-up wait list as well.

Touring Plans, which uses big data and statistical analysis to calculate daily crowd sizes and ride wait times at theme parks, estimates Web Slingers ride capacity was between 960 and 1,080 riders per hour on the opening day of Avengers Campus.

Based on those estimates, DCA could accommodate 12,000 visitors on Web Slingers at 1,000 riders per hour during a 12-hour day at the park.

Touring Plans estimates capacity for DCA at approximately 50,000 visitors during non-pandemic times. COVID-19 attendance restrictions limit theme parks to 25% capacity through June 15 — which works out to 12,500 visitors per day.

SEE ALSO: Disneyland’s new Spider-man ride delivers absurd web slinging fun with an upper-body workout

Since the new land opened, Web Slingers virtual queue boarding passes typically disappear each day within seconds of becoming available on the Disneyland app.

While the Web Slingers virtual queue may feel like a lottery, spots are doled out on a first come, first served basis — even if your chances of landing a boarding group are only separated by a matter of seconds.

Under COVID-19 guidelines, California theme parks are required to maintain a 25% capacity limit on indoor rides. Disneyland has added plexiglass to some ride vehicles to increase capacity while maintaining physical distancing.

Adding plexiglass dividers between Web Slingers seats proved impossible from a load/unload perspective and would have been a short-lived solution with the end of pandemic-related ride capacity restrictions approaching on June 15. Pandemic guidelines allow one party to be loaded into each side of the eight-seat Web Slingers ride vehicle — with four seats on either side of a dividing wall.

Avengers Campus boasts two rides — with Guardians of the Galaxy — Mission: Breakout remaining a fan favorite. Visitors must be inside Avengers Campus to access the Guardians ride.

PYM Test Kitchen at Avengers Campus inside Disney California Adventure in Anaheim, CA, on Wednesday, June 2, 2021. (Photo by Jeff Gritchen, Orange County Register/SCNG)

Food & beverage

Mobile food ordering created a host of problems on opening day for Avengers Campus — ranging from visitors unable to pick up their food without waiting in the hours-long standby queue to those already in the land hanging out for hours for their pick-up times to arrive.

Disneyland reminds visitors that they must be in Avengers Campus to place mobile orders for Pym Test Kitchen — but not everybody reads the warnings on the park’s mobile app. There’s also nothing to keep visitors from placing Pym Test Kitchen mobile orders anywhere else in DCA or Disneyland — which has led to confusion and frustration.

SEE ALSO: Why Avengers Campus will avoid the storytelling problems that plague Galaxy’s Edge at Disneyland

Mobile orders for Pym Test Kitchen and the Shawarma Palace food carts sold out on opening day of Avengers Campus before 9:30 a.m.

Mobile order time slots for Pym Test Kitchen are now available every two hours throughout the day to give those in the land a chance to sample the shrunken and expanded menu items — and the Ant Man and the Wasp themed restaurant has also begun taking walk-up orders as well.

The Shawarma Palace carts have been removed from the mobile ordering system and are now walk-up only. Three more outdoor vending carts have been added to Avengers Campus to handle demand.

Additional tables have been added for outdoor dining in Avengers Campus with more on the way.

Master of the Mystic Arts, Doctor Strange show in The Ancient Sanctum, at Avengers Campus inside Disney California Adventure in Anaheim, CA, on Wednesday, June 2, 2021. (Photo by Jeff Gritchen, Orange County Register/SCNG)


Avengers Campus is set up as a superhero training academy where visitors accidentally bump into Black Widow, Thor and Iron Man.

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